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Primefellas – Return & Exchange Policy

Last Updated: April 09, 2025

At Prime Fellas, we value customer satisfaction and aim to provide a reliable, transparent shopping experience. This Refund & Returns Policy outlines how we handle product returns, exchanges, cancellations, and warranty claims. Please read this policy carefully before making a purchase.

📦 General Return Policy

We support our customers with a clear and friendly return process.

If you receive a product with visibly damaged outer packaging, please do not accept the delivery. Contact us immediately.
We will manage returns and exchanges for any items returned in accordance with our policy guidelines.

🔁 Returns & Exchanges Eligibility

You may request a return or exchange under the following circumstances, provided you contact us within 48 hours of receiving the item:

a. Defective Product:

Product is not functioning as expected.

b. Wrong Item Received:

You received a product different from what you ordered.

c. Damaged Item / Missing Parts:

Product is received with damage or missing components.

d. Size Issues:

Applicable for size-specific products only. If the required size is unavailable, we will issue store credit.
Note: Size-related issues must be based on inaccuracies compared to the product description or size chart provided.

❌ Items Not Eligible for Return or Exchange

Products bought using store credit, promo codes, or loyalty/reward points.
Edible or hygiene-sensitive items such as nutritional supplements.
Products that have been used, damaged by the customer, or returned without original tags or packaging.

📮 Return Conditions

To be eligible, all returned items must:

Include original tags and labels.
Be in unused, unwashed, and resalable condition.
Be returned with original product packaging. (Courier bags may be opened but should not be heavily damaged.)

🛑 Order Cancellation

You may cancel your order before it is shipped.
If the order has not been dispatched, a full refund or store credit will be issued within 7–10 business days.

💰 Refund Process

Refunds are issued to the original method of payment within 7–10 business days of approval.
For cancellations or size-related issues, customers may opt for store credit instead.

🛠️ Warranty Claims

Issues reported after 48 hours of delivery are treated as warranty cases.
We will facilitate your claim through the manufacturer or connect you with the authorized service center in India.
For any dispute, we encourage customers to directly contact the brand. We can assist in sharing official contact details.

📢 Important Notes

Change-of-mind returns are not accepted unless clearly stated under specific promotions.
Seasonal return delays or policy overrides (e.g., during holidays or sales) will be communicated on the website.